Frequently Asked Questions

Answers to common questions about getting started with NDIS and aged care support in Wollongong and the Illawarra.

FAQs

Common Questions

What areas do you cover?

We support people across Wollongong and the Illawarra, including Shellharbour, Kiama and Nowra. Not sure if you’re in our area? Give us a call.

Who can make a referral?

You can contact us yourself, or a family member, carer, support coordinator, plan manager or health professional can refer on your behalf.

How do I get started?

Call us or make a referral. We’ll talk about what you need, the hours you’re after and your goals, then arrange a meet and greet.

Do I need an NDIS plan to use your services?

Most of our disability supports are funded through the NDIS. If you don’t have a plan yet, or you’re using aged care funding, call us and we’ll talk through your situation.

Do you support people with psychosocial disability?

Yes. Many of the people we support live with psychosocial disability.

How much do your NDIS services cost?

Our prices for NDIS supports follow the NDIS price guide (the NDIS Pricing Arrangements and Price Limits). Rates can vary by support type and time of day, and we’ll go through the costs with you in your service agreement before support starts.

How much do your aged care services cost?

Costs depend on the service and your aged care funding. Call us and we’ll talk through your situation.

Can a family member be involved?

Yes, if that’s what you want. We’re happy to include the people who matter to you.

What is a service agreement?

It’s a document that sets out the supports you’ll receive, the costs and what you and we each agree to. We go through it with you before support starts.