COMPLAINTS

Tell us when something is not right

Every complaint is recorded and looked into. You can give your name or stay anonymous - it is your choice.

call

Phone

Available 7 days a week

Email

Email

We reply within 1 business day

Hours

Hours

7 Days a Week

24-hour support capacity available

Lodge a complaint

Fill in as much as you can. Only the first, third and sixth questions are required - leave anything else blank if you would rather not answer it.

For example, an apology, a change to how something is done, or a different support worker.

You can complain without giving your name. We will still record it and look into it, but we will not be able to tell you the outcome unless you give us a way to contact you.

Your details

Please give us at least one of email or phone so we can reach you.

We use your information only to look into and resolve your complaint. We store it securely and handle it in line with our Privacy Policy.